Shipping & Returns Policy

The following terms govern the shipping, delivery, and returns of all orders placed on www.cafemakaro.com. By placing an order with Makaro, you agree to the terms described in this policy.

If you have any questions, please contact us at info@cafemakaro.com before purchasing.

Shipping Policy

1.  Fulfillment Partner

All Makaro Coffee products are roasted, packed, and shipped from Saint Charles, Missouri, USA, by our exclusive fulfillment partner Empyr Coffee. Orders are processed on business days only (Monday through Friday, excluding public holidays).

2.  Processing Time

Orders are typically processed and dispatched within 1 to 2 business days of purchase. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

If there is an unexpected delay (such as an inventory hold or address issue), we will notify you within 24 business hours of detection.

3.  Shipping Carriers & Estimated Delivery

Makaro Coffee ships to the continental United States via the following carriers:

  • USPS Ground Advantage (Estimated delivery: 2 to 5 business days)

  • UPS Ground (Estimated delivery: 1 to 5 business days)

  • FedEx Ground (Estimated delivery: 1 to 5 business days)

Delivery time estimates are provided by the carrier at checkout based on your location and are not guaranteed. Makaro Coffee is not responsible for carrier delays, weather-related disruptions, or circumstances outside our control. Shipping rates are calculated at checkout based on package weight, dimensions, and your delivery address.

4.  Shipping Address

Please ensure your shipping address is complete and accurate before completing your purchase. Makaro Coffee and our fulfillment partner are not responsible for orders delivered to an incorrect address provided at the time of purchase.

If an address issue is detected after your order is placed, we will contact you within 24 business hours to resolve it before shipment. If we are unable to reach you and the order ships to an incorrect address, reshipping costs will be the responsibility of the customer.

5.  Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can also track your order directly on the carrier's website using the tracking number provided. If you do not receive a shipping confirmation within 3 business days of your order, please contact us at info@cafemakaro.com.

6.  Reporting Order Issues

If your order arrives with a shortage, damage, or any shipping error, you must report the issue within 5 business days of delivery. To report an issue, contact us at info@cafemakaro.com and include:

  • Your order number

  • A clear description of the issue

  • Photographs of the product, packaging, and shipping carton

Claims submitted without photographic evidence or outside the 5-business-day reporting window may not be eligible for resolution. Our team will review your claim and respond with an investigation summary within 1 business day of receiving your complete report.

7.  International Shipping

At this time, Makaro Coffee ships within the continental United States only. We do not currently offer international shipping. Please check back for updates as we expand our shipping options.

Returns & Refunds

8.  General Policy

Due to the perishable nature of food products and our commitment to safety and quality, all Makaro Coffee products are generally non-returnable once they have left our fulfillment facility. Coffee is a consumable product and cannot be resold or restocked once it has been shipped. We appreciate your understanding and encourage you to review product descriptions carefully before purchasing.

If you have any questions about our products before placing an order, please contact us at info@cafemakaro.com. We are happy to help you choose the right roast and format for your preferences.

9.  Eligible Return & Replacement Situations

A return or replacement may be authorized only in the following specific circumstances:

  • The incorrect product was shipped (wrong item, wrong size, or wrong roast)

  • The product was damaged during transit

  • The product arrived defective due to a manufacturing or packaging issue

All eligible return or replacement requests must be approved in writing by Makaro Coffee before any product is returned. Unauthorized returns may be refused or returned to the sender at the sender's expense.

10.  How to Request a Return or Replacement

To initiate a return or replacement claim, contact us at info@cafemakaro.com within 5 business days of delivery. Please include the following in your message:

  • Your order number

  • The lot code and roast date printed on the bag (if applicable)

  • Quantity of affected units

  • A clear description of the issue

  • Photographs of the product, packaging, and shipping carton 

Once your claim is reviewed and approved, we will issue a Return Merchandise Authorization (RMA) with return instructions. No returns will be accepted without a valid RMA issued by Makaro Coffee.

11.  Resolution Options

Upon approval of a valid claim, Makaro Coffee may, at its discretion, offer one of the following resolutions:

  • A replacement shipment of the same product at no additional cost

  • A store credit toward a future purchase

  • A full or partial refund to your original payment method

Refunds, when approved, are processed within 5 to 10 business days and will be returned to the original payment method used at checkout.

12.  Non-Returnable Items

The following items are not eligible for return, replacement, or credit under any circumstances:

  • Opened or partially used products, unless confirmed defective

  • Products damaged due to improper storage or handling after delivery

  • Products ordered in error by the customer

  • Products past their recommended freshness date

13.  Product Freshness & Shelf Life

Makaro Coffee is a specialty perishable product. To help you get the most out of every bag, please observe the following freshness guidelines:

  • Unopened:  Best quality within 4 to 6 months of the roast date printed on the bag

  • Opened:  Best quality within 6 weeks of opening

  • For peak flavor:  We recommend consuming within 3 to 4 weeks of opening 

Coffee does not require refrigeration. Store your Makaro Coffee in a cool, dry place away from direct sunlight, heat, and moisture. The resealable bag and one-way degassing valve are designed to help preserve freshness (always reseal the bag firmly after each use).

If you have concerns about the freshness or quality of your order upon arrival, contact us at info@cafemakaro.com within 5 business days of delivery.

14.  Contact for Shipping & Returns

For all shipping and returns inquiries, please contact:

Shipping & Returns Policy (Makaro Coffee, Iconika LLC) - Effective 2026